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Shipping & Returns

Shipping costs
Shipping costs are added during checkout.
All orders are shipped with track & trace.
Free shipping for orders above €75 (The Netherlands only) Except during sale days

Shipping
The Netherlands ± 2 business days.
Belgium & Germany ± 5 business days.
Europe ± 10 business days.
World ± 15 business days.

Return 
We hope that you are in love with your new aloha goodies. If not you can return you order within 14 days and we will refund your money within 7 business days.

Due to hygienic reasons earrings cannot be returned!

How to return:

1) Please send an e-mail about your return to surf@ataloha.nl

2) Send your returning item always back in the sending box, no envelopes!

3) The return package must include a note with the following information: 

Name:
Order number:
Purchase date:
Reason for return:
Without this information, the return cannot be processed

4) Send your package to the following address: 

AT ALOHA - RETURNS
Van Galenstraat 200
2041JZ Zandvoort
The Netherlands

Please note that you must pay to ship the goods to us and we strongly recommend that you do so by registered mail and obtain proof of shipment - if the product is lost, this is not our responsibility.

The shipping cost are the customers expense.

The return of an article is only possible when the article:

  • is in undamaged state
  • is not worn and/or used
  • Due to hygienic reasons earrings cannot be returned!

At Aloha reserves the right to refuse returned items.

Exchange Europe
Do you want to exchange something and do you live within Europe? Send an email to kelly@ataloha.nl 

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For any other questions just send an e-mail we are always happy to help.
surf@ataloha.nl